Send the package on your own with the courier service of your choice(shipping costs and possible customs fees related to the shipment will be borne by you) to the following address:

Bosphora Jewelry

Plaza Doctor Letamendi 37,4-3

08007 Barcelona / Spain

*Put the order form from your order  inside the box or leave us the order number noted inside.

Send the package on your own with the courier service of your choice(shipping costs and possible customs fees related to the shipment will be borne by you) to the following address:

Bosphora Jewelry

Plaza Doctor Letamendi 37,4-3

08007 Barcelona / Spain

*Put the order form from your order  inside the box or leave us the order number noted inside.

Send the package on your own with the courier service of your choice(shipping costs and possible customs fees related to the shipment will be borne by you) to the following address:

Bosphora Jewelry

Plaza Doctor Letamendi 37,4-3

08007 Barcelona / Spain

*Put the order form from your order  inside the box or leave us the order number noted inside.

*I chose the wrong size

*The product is not what I expected

*I received my order in poor conditions

In all cases, the returned products must be in perfect condition and show no evident signs of use, or else no return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to BOSPHORA in perfect conditions. If you have trouble finding a suitable packaging, we recommend using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested.

*You have 30 days from the delivery date of your order to request an exchange or a return.

*You will receive the refund through the same payment method used by purchasing. This refund can be made up to 2-14 days after receiving your parcel in our warehouse. Please note that the shipping costs of the original order are excluded from the amount to be refunded.

*BOSPHORA will not be responsible for any loss of the package during its shipment. It will be the customer’s responsibility to ensure that the package arrives in our facilities in perfect conditions.

*In case the order contains promotional products, these must be returned if, due to the return, the order does not fulfil with the conditions of the promotion.

You will receive the refund through the same payment method used by purchasing. This refund can be made up to 2-14days after receiving your parcel in our warehouse. Please note that the shipping costs of the original order are excluded from the amount to be refunded.