FAQs

Our jewelry is handcrafted from the finest ethically sourced materials and designed for everyday wear. We pay close attention to the materials we use. All Bosphora pieces are made of 925 sterling silver with 18K gold bath or Rhodium bath. No Bosphora jewellery contains Nickel or other types of heavy metals.

We use high quality Zircons and semi-precious stones. (Semi-precious stones vary slightly in tone due to their natural origin. These color variations will not be considered quality defects or defects.)

Although we strive to make durable pieces, jewelry is delicate by nature. Treat your jewelry with care, avoiding blows that can damage or scratch them. Although they are very comfortable, we recommend that you take them off before sleeping, playing sports or showering. Bathrooms also react to external agents such as air or light, so tarnishing or loss of shine, although gradual, is a natural process. They can also be affected by chemicals such as creams, perfumes, makeup, body oils, lotions, cleaning products, chlorine, salt water or the skin's own pH.

Bosphora does not guarantee that the gold plating of our models will last forever. Gold-plated pieces are more fragile and susceptible to discoloration over time. The speed at which this color disappears depends on multiple factors such as the use of chemical products on the skin, the level of body sweating or even the same PH level of the skin of each person. For this reason, it is especially important to take proper care of your gold-plated jewellery.

You can use the cloth that we include with each order to polish your pieces by rubbing gently on the metal parts. If you consider it necessary, you can also clean them with warm water and mild soap, using a soft toothbrush and rubbing very delicately. It is important that at the end you dry your piece well with a towel or a soft cloth.

Store your pieces individually so they do not get scratched, either in the box or in the case that we include with all our orders. The ideal environment for its conservation is dark, cool and dry.

All our products come with a one-year warranty from the date of your order’s delivery. We’ll take care of your product if any damage to the material or the workmanship of the jewelry occurs. Just contact us and we'll work together to find a resolution.

The warranty does not cover lost items, scratches that come with normal wear and tear (like a bent ring or broken chain), improper use or storage of your product, and any modification to your product done by a third party outside of Bosphora.

Bosphora does not guarantee that the gold plating of our models will last forever. Gold-plated pieces are more fragile and susceptible to discoloration over time. The speed at which this color disappears depends on multiple factors such as the use of chemical products on the skin, the level of body sweating or even the same PH level of the skin of each person. For this reason, it is especially important to take proper care of your gold-plated jewellery.

All our stunning pieces are crafted with unmatched skill inside our trusted high technology silver jewelry factories in Spain and the European side of Istanbul.

For more information and to watch the production video of your jewelry, click here.

You can find out the size of your ring by consulting our Size Guide here.

If you need to cancel or make a change to your order, please reach out within 24 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

If you need to make a change to your address, please reach out within 12 hours of placing the order. Kindly note that as our team works hard to get your order dispatched as quickly as possible, we may not be able to cancel or update your order upon request.

We accept different payment methods:

· Debit or credit card (Visa, MasterCard and American Express)

· PAYPAL

· Apple Pay

· Google Pay

In the purchase process, when you start the Checkout, you will find: Do you have a discount coupon? both in the first summary step and in the third payment step.

Insert the coupon in the field and click "Apply" and it will be applied automatically.

First off, our apologies! Don´t worry! We fix it quickly.When you receive a wrong product please send us an email to: hello@thebosphora.com

Europe:

Spain, Balearic Islands, Portugal, Austria, Belgium, Bulgaria, Chez Republic, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Montenegro, Netherlands, Norway, Poland, Romania, San Marino, Slovakia, Slovenia, Sweden

International:

Australia, Canada, Hong Kong, Iceland, Israel, Japan, Mexico, Morocco, New Zealand, Singapore, South Korea, Turkey, UK, USA

*We do not ship to Canary Islands, Ceuta, Melilla and Gibraltar

Spain, Balearic Islands & Portugal

Orders over 40€ : Free shipping

Orders less than €40 : From €3,90

Express Delivery (1 - 3 working days)

Europe

Orders over 90€ : Free shipping

Orders less than €90 : From €5,90

Express Delivery (2 - 5 working days)

International

Orders over 120€ : Free shipping

Orders less than €120 : From €5,90

Express Delivery (2 - 5 working days)

Shipments to non-European Union countries may be liable for customs taxes and additional fees. In all cases, these costs will be the responsibility of the buyer and will be settled at the given customs office.

All orders are shipped from our warehouse located in Barcelona / Spain.

Send the package on your own with the courier service of your choice(shipping costs and possible customs fees related to the shipment will be borne by you) to the following address:

Bosphora Jewelry

Plaza Doctor Letamendi 37,4-3

08007 Barcelona / Spain

*Put the order form from your order  inside the box or leave us the order number noted inside.

Return Reasons

*I chose the wrong size

*The product is not what I expected

*I received my order in poor conditions

In all cases, the returned products must be in perfect condition and show no evident signs of use, or else no return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to BOSPHORA in perfect conditions. If you have trouble finding a suitable packaging, we recommend using the original box that your order came in. If the items are received in poor conditions, we won’t be able to carry out the return as requested.

Conditions

*You have 30 days from the delivery date of your order to request an exchange or a return.

*You will receive the refund through the same payment method used by purchasing. This refund can be made up to 2-14 days after receiving your parcel in our warehouse. Please note that the shipping costs of the original order are excluded from the amount to be refunded.

*BOSPHORA will not be responsible for any loss of the package during its shipment. It will be the customer’s responsibility to ensure that the package arrives in our facilities in perfect conditions.

*In case the order contains promotional products, these must be returned if, due to the return, the order does not fulfil with the conditions of the promotion.

You will receive the refund through the same payment method used by purchasing. This refund can be made up to 2-14 days after receiving your parcel in our warehouse. Please note that the shipping costs of the original order are excluded from the amount to be refunded.

Currently we do not have a physical store but we are creating a red of sales point and you will see the shop list on our web very soon.

Our office and warehouse is located in the center of Barcelona / Spain.

Of course! If you live nearby or you’re coming to visit Barcelona, do not hesitate to arrange an hour with us to be able to come to the office and see, try and buy your jewelry.

For collaborations please contact through the following email: hello@thebosphora.com